At ERC, we give supervisors and managers the skills to effectively supervise people, manage projects, and keep work on track.
Our training is live, practical, and delivered in the way that works best for your team: virtually or in person, anywhere in the country. We handle the content and facilitation, and our experienced trainers deliver engaging sessions that drive lasting behavior change.
Supervisor & Manager Training Curriculum
Our curriculum has been designed to address the most common challenges managers and supervisors face in today’s workplace. This training is ideal for onboarding groups of new managers or supervisors, or training groups of seasoned managers or supervisors. Training modules include:
- Understand supervisory roles and responsibilities
- Identify common challenges and how to overcome them
- Apply criteria to expectation setting
- Establish a system of regular interaction and demonstrate trust-building behaviors
- Recognize the impact of open and honest communication
- Engage in the active listening communication process
- Identify Wiley DiSC® social styles and behavioral tendencies
- Apply strategies to strengthen workplace relationships
- Recall the most common causes of conflict
- Identify the five Thomas-Kilmann Conflict Mode Instrument (TKI) conflict handling modes
- Formulate strategies to manage and resolve conflict
- Apply tools for dealing with challenging people and situations
- Define the performance management partnership
- Implement an easy-to-remember process for effective performance evaluation
- Apply a standardized model when documenting feedback
- Confidently hold timely dialogues with direct reports
- Understand the role and responsibilities of supervisors when it comes to employment-related legal compliance
- Recognize when key employment laws are compromised and what, if any, action is required
- Apply tools for the development and maintenance of effective documentation
- Prevent unlawful and unprofessional workplace behavior, such as discrimination, harassment, and bullying
- Identify the unique motivators and strengths of each direct report
- Demonstrate listening with purpose and focus
- Understand why talent stays and why talent leaves
- Apply strategies and tools for engagement and retention
- Identify workplace accountabilities
- Examine priorities and implement time management techniques
- Develop an effective meeting structure
- Apply criteria to test the urgency and importance of requests
- Define the characteristics of high-performance teams
- Recognize the behaviors of a cohesive team and leader
- Apply consensus-building best practices to the decision-making process
- Assess their team’s stage of development
- Understand change management roles and responsibilities
- Identify their sphere of control and influence in the workplace
- Demonstrate how to empower themselves and others through the change management process
- Differentiate between change style preferences and recognize emotional responses to change
- Understand what it means to take ownership of your work
- Identify common barriers to accountability
- Implement strategies for holding people accountable
- Apply a standardized model for recognizing and rewarding accountability
- Recognize common approaches to problem solving
- Demonstrate improved problem-solving and decision-making skills
- Apply a standardized model for problem solving
- Create an action plan and evaluate results
- Identify common professionalism expectations in the workplace
- Differentiate between various etiquette dos and don’ts
- Recognize the link between personal image (or brand) and the practice of professionalism
- Apply professionalism standards to common workplace situations
Training Programs
Our live, instructor-led training can be designed to fit your organization’s exact needs. Choose from our comprehensive Supervisory Series or build your own training program by selecting the sessions that fit your needs.
Supervisor Series
A comprehensive, hands-on training program that equips new and experienced supervisors with the skills and confidence to tackle challenges, lead effectively, and build high-performing teams.
12 Training Modules
Live Instructor-Led Training
In-Person or Virtual Training
Build-Your-Own Program
A flexible, hands-on training program that lets organizations build their own supervisory series, selecting courses that align with their supervisors’ unique roles and current challenges.
Single or Multiple Training Modules
Live Instructor-Led Training
In-Person or Virtual Training
Optional Supervisory Action Plan Check-In
Add our supplemental Supervisory Action Plan Check-In service to support the successful implementation of your learners’ new abilities. Facilitated by experts, these 60-minute virtual sessions keep your team on track and motivated as they reflect on their progress, troubleshoot challenges, and fully accomplish their action plans for optimal skill adoption and application.
Duration & Scheduling
Each training module is approximately 3-4 hours.
Training can be flexibly scheduled. For example, attendees can attend one session per week, one session per month, all sessions across consecutive days, or a custom schedule to fit your needs.
Training Delivery Options
Our live supervisory training programs can be delivered in-person or virtually depending on your company’s needs. Training sessions can be delivered in half-day, full-day, or one-day workshop formats.
In-person at our Training Center
In-Person at your Organization
(or a location of your choice nationwide)
Virtual
Who Should Attend ERC’s Supervisor Training?
First-time supervisors
Help newly promoted supervisors go from friend to boss and learn how to effectively manage their new direct reports.
Supervisors who have been in their role but never received formal training
Many employees in this position have been “getting by,” but can become more effective supervisors by developing the right skills to apply on the job.
Supervisors who want to develop better management skills
Average supervisors can help you maintain the status quo, but effective supervisors contribute to a positive company culture and help reduce turnover.
What Makes ERC’s Training Different?
A Proven Learning Model
Our research-backed learning model blends group discussion with hands-on practice, led by trainers who’ve been in your supervisors’ shoes and know how to make the lessons stick.
Practical Examples & Scenarios
Supervisors work through real-world examples and scenarios, practicing the tools, skills, and strategies they’ll use on the job.
Tools that Support Training
From workbooks and immersive case studies to post-training check-ins, we give supervisors the tools and follow-up to turn learning into real results.
Led by Experienced Trainers
Your supervisors learn from trainers who’ve been there managing people, projects, and the day-to-day challenges that come with the role. Drawing on decades of real-world experience, they use relatable stories, practical examples, and a collaborative style to connect with participants and make every lesson immediately applicable.
Tom Ault
Chris Powers
Nada Djordevich
Damon Lindor
Preview Our Supervisor and Manager Training
See an ERC trainer in action
Watch a video of a real trainer instructing a training course.
Download a sample workbook
Preview a participant workbook and see examples of lessons and activities.
Access training program outline
See full training program details and share with your team.
Free Course Preview
See a real ERC trainer in action, download a sample workbook, and access the full training program outline.
Testimonial
“Truly the outcome far exceeded the expectations… the participants were blown away at how practical and immediately applicable the training was.”
Additional Training for Supervisors, Managers, and Leaders
Emerging Leaders
Regardless of their tenure with your organization, you’ve spent considerable time and money on the recruitment and development of your employees. Now let ERC’s professional trainers have the difficult conversations to help them succeed and maximize your investment. This series will identify professional etiquette in and out of the workplace, tactics for dealing with various generations and personalities, how to communicate professionally, and more.
Emerging Leaders TrainingManagement Training
ERC’s Management Training Series helps managers become better, more strategic leaders. Our management training addresses key issues that managers face and helps them learn the necessary skills for leading, thinking critically, coaching direct reports, understanding emotional intelligence, and engaging and retaining talent.
Management Training SeriesEmerging Leaders
Regardless of their tenure with your organization, you’ve spent considerable time and money on the recruitment and development of your employees. Now let ERC’s professional trainers have the difficult conversations to help them succeed and maximize your investment. This series will identify professional etiquette in and out of the workplace, tactics for dealing with various generations and personalities, how to communicate professionally, and more.
Emerging Leaders TrainingManagement Training
ERC’s Management Training Series helps managers become better, more strategic leaders. Our management training addresses key issues that managers face and helps them learn the necessary skills for leading, thinking critically, coaching direct reports, understanding emotional intelligence, and engaging and retaining talent.
Management Training SeriesFrequently Asked Questions
Our supervisor development training includes participant guides and evaluations to assess the program’s effectiveness.
- Customized materials — ERC works with organizations to plan content that is customized to the needs of the organization and the training audience.
- Structured note-taking guides — ERC develops follow-along workbooks that participants can write in and make into their own documents.
We offer three flexible and convenient options for training delivery:
- At your organization or at a location of your choice, nationwide
- At our Training Center in Northeast Ohio
- Virtually, allowing live training from multiple locations
- ERC can evaluate training participants at all four of the Kirkpatrick levels of evaluation. Level I evaluation is included in the standard pricing.
- Pre-and post-tests can also be provided to help an organization measure knowledge and assess improvement of the participants after completing supervisor training.
Absolutely. We can tailor both the content and delivery to fit your organization’s needs.
Together, we’ll choose the right topics and modules for your supervisors, and then decide how you want the training delivered—live at our training center in Cleveland, at your location, or virtually.
We can also build a schedule that works for you, whether that’s full days, half days, shorter sessions, or training spaced out over time.
We keep your supervisors engaged by making training interactive, practical, and directly tied to their work.
Our research-backed learning model blends group discussion with hands-on practice, led by trainers who’ve been in their shoes and know how to make the lessons stick.
Participants work through real-world scenarios, using the tools and strategies they’ll apply on the job. With workbooks, immersive case studies, and post-training check-ins, we make sure learning doesn’t just happen in the classroom, it carries over to the workplace.
Get Pricing or More Information
Get pricing for ERC's Supervisory Training. Have questions? Speak with a training expert to learn more.
