ERC’s manager and supervisor training programs are designed to equip newly hired, newly promoted, or first-time managers and supervisors with the essential skills they need to effectively lead and manage a team. Our training focuses on real-world challenges like communication barriers, conflict resolution, and performance management, helping ensure your managers and supervisors are prepared for their management role and any situations they may encounter.
Course Overview
Role of the Supervisor
- Explore the skills and traits that make a successful supervisor.
- Understand the role of trust in the supervisor-employee relationship.
- Define the roles and responsibilities of supervisors as leaders.
- Address common challenges faced during the transition from individual contributor to supervisor.
Communication Skills with DiSC®
- Learn the principles of meaningful communication and its importance in leadership.
- Develop skills for building relationships and establishing rapport with team members.
- Practice active listening and understand different communication styles to manage diverse teams.
- Review your DiSC® profile and adapt your communication style to interact with others who may have different preferences.
Conflict Management
- Define conflict, including its potential benefits and harmful consequences.
- Identify the common causes of workplace conflicts.
- Explore different conflict management styles and strategies to resolve conflicts constructively.
- Learn practical tools for handling challenging interactions
Managing Employee Performance
- Define performance management and the manager’s role in employee development.
- Set measurable goals for effective performance evaluations.
- Develop strategies for providing effective feedback.
- Learn how to document performance and conduct effective performance reviews.
Employment Law
- Gain an overview of the employment law landscape that affects managers and supervisors.
- Understand key issues in workplace discrimination, bullying, and harassment, and employee leave.
- Learn to manage legal risks associated with employee performance issues.
Engaging and Retaining Your Talent
- Understand the importance of skilled workers to organizational success.
- Explore why talent stays and the factors influencing talent departure.
- Learn the leader’s role in talent engagement and retention.
- Implement strategies and tools to engage and retain valuable employees.
Planning and Managing the Work
- Understand and overcome common drivers of poor time management.
- Learn to identify and document tasks and responsibilities and set priorities.
- Develop successful time management and delegation strategies.
- Enhance skills in managing meetings effectively.
Leading and Working with Teams
- Understand the dynamics of effective teamwork and team development.
- Examine the behaviors that foster effective team leadership.
- Practice skills for achieving consensus and decision-making in teams.
Leading and Managing Change
- Identify approaches to implementing change effectively.
- Develop skills to influence others and lead change initiatives.
- Understand the roles and responsibilities of managers and supervisors in change management.
Increasing Workplace Accountability
- Distinguish between accountability and responsibility.
- Identify signs of low accountability and how it impacts performance.
- Learn how to have difficult conversations and provide respectful feedback.
Problem Solving and Decision Making
- Learn key techniques to identify and define problems and understand symptoms and root causes.
- Use decision-making models to reach effective resolutions.
- Learn techniques for critical thinking and creative problem solving to generate solutions to problems.
Professionalism and Respect in the Workplace
- Understand the importance of respect for fostering an inclusive workplace.
- Define standards of professional behavior such as dress codes and punctuality.
- Hold others accountable for demonstrating respect and professionalism.
Get Training Details & Pricing
Contact us for information about pricing, program details, or to schedule training.
Who Should Register for this New Manager Training Course
New Supervisors and Managers
Individuals recently promoted or hired into management or supervisory roles will benefit from our foundational manager training program. The course will help them understand their new roles, establish trust with their direct reports, and manage the transition from being team members to effective leaders. This training helps those new to a managerial role avoid common challenges and pitfalls.
Supervisors and Managers Who Haven’t Received Training
Supervisors and managers who have been in their roles but haven’t received formal training can benefit from the foundational skills in this training. Participants will be able to develop leadership skills, address knowledge gaps, and learn tactics to address challenges they’ve experienced on the job.
Leaders Looking to Polish Their Management Skills
For established leaders who haven’t participated in training for awhile, continued learning is important to stay up-to-date with current management best practices. They’ll learn the latest tools and techniques to ensure they remain effective in their roles. Established leaders who are feeling stagnant can also be reinvigorated by learning new techniques and connecting with peers who may be facing similar challenges.
Key Learning Outcomes
Transition to Manager
Participants will effectively navigate the transition from team member to leader, understanding their new roles and responsibilities while establishing trust and credibility with their teams.
Improved Communication Skills
Attendees will develop advanced communication techniques, including adapting to various social styles, employing effective body language, and enhancing active listening skills to improve overall team communication and rapport.
Effective Conflict Resolution
Managers will learn to identify and manage workplace conflicts constructively, using a variety of strategies and tools to positively resolve disputes and maintain team harmony.
Performance Management Proficiency
Supervisors will gain skills in setting measurable goals, providing constructive feedback, and using performance management systems to improve employee performance and accountability.
Change Management
Participants will acquire the necessary tools to lead and manage change within their organizations, including understanding the psychological impacts of change and developing strategies to influence and support successful change initiatives.
Talent Engagement and Retention
Leaders will learn strategies to actively engage and retain top talent, understanding the factors that motivate employees to stay and contribute to the organization’s long-term success.
Delivery Methods
Our Supervisory programs offer multiple training delivery options.
In addition to the delivery method, each training program is customized based on your organization’s needs, including scheduling and session duration.
Traditional Classroom Format
Our traditional classroom format can be delivered at your organization, a facility of your choice, or at ERC’s Training Center. This format is best suited for small groups with no more than 25 people per class.
Virtual Format
Our virtual format is delivered live and can accommodate larger groups.
Led by Experienced Trainers
While some supervisory training programs are led by trainers who have never been in a supervisory role, ERC’s trainers bring decades of on-the-job supervisory, management, and leadership experience.
Our trainers pride themselves on being able to connect with today’s supervisors and frontline managers on the challenges and opportunities of the job.
Tom Ault
Chris Powers
Nada Djordevich
Damon Lindor
Frequently Asked Questions
First-time managers will learn the key skills essential for effective leadership, including communication, conflict resolution, and performance management. This training will help them navigate key management challenges with confidence, understand their personal communication style, and develop positive relationships with their direct reports.
ERC’s training program is developed to address the most important skills that new managers and supervisors need on-the-job, including accountability, communication, conflict management, performance management, project management, problem solving, decision making, and maintaining professionalism in the workplace.
