Give your new managers and supervisors the skills they need to excel with ERC’s Management 101 training. This training covers critical areas such as delegation, communication, team building, and performance management.
Give your supervisors and managers the ability to motivate employees, delegate tasks effectively, and set measurable goals. This training will help your organization build a foundation of strong, capable managers who can drive your company forward.
Course Overview
Leadership Skills
- Roles and Responsibilities of a Manager: Understanding the core functions and duties of a leader within an organization.
- Attributes of Successful Managers: Exploring the key traits and behaviors that define effective leadership.
- Transitioning into a Management Role: Strategies for new managers to smoothly transition into their leadership positions.
Communication Skills with DiSC®
- The Importance of Communication: Highlighting the role of communication in effective management.
- Building Relationships and Rapport with Team Members: Techniques for building strong, positive relationships within the team.
- Active Listening and Different Communication Styles: Developing active listening skills and understanding various communication styles.
- Adapt Communication Style: Using DiSC® profiles to tailor communication approaches to different team members.
Team Building and Motivation
- Dynamics of Effective Teamwork and Team Development: Understanding the stages of team development and creating a cohesive team.
- How to Motivate and Engage Employees: Methods to inspire and maintain high levels of employee engagement and motivation.
Delegation and Task Management
- Develop Successful Delegation Strategies: Learning how to delegate tasks effectively to enhance productivity.
- Identify and Document Tasks: Techniques for identifying, organizing, and documenting tasks clearly.
- Set Priorities: Methods for setting and managing task priorities to ensure efficient workflow.
Performance Management
- Setting Measurable Goals: How to create clear, attainable goals for employees.
- Effective Performance Evaluations: Conducting meaningful performance reviews that drive improvement and growth.
- Providing Effective Feedback: Techniques for delivering constructive feedback to support employee development.
- Documenting Performance: Best practices for maintaining accurate and useful performance records.
Problem-Solving and Decision-Making
- Techniques to Define Problems and Understand Symptoms and Root Causes: Tools and methods for identifying and analyzing problems.
- Decision-Making Models: Frameworks for making informed and effective decisions.
- Critical Thinking and Creative Problem-Solving: Enhancing critical thinking skills and applying creative approaches to solve complex problems.
Get Training Details & Pricing
Contact us for information about pricing, program details, or to schedule training.
Who Should Register for this Management Course
New Managers or Supervisors
Ideal for individuals who have recently stepped into management roles, this training helps new managers understand their roles and responsibilities, develop essential leadership skills, and transition smoothly into their new positions. Participants will gain the foundational knowledge needed to lead effectively and build strong relationships with their teams.
Managers Struggling with their Role
Supervisors and managers who find it challenging to build rapport and communicate effectively with their teams will benefit from this training. Attendees will focus on improving communication skills through active listening and adapting their communication styles, helping them become more effective communicators and fostering a more collaborative work environment.
Seasoned Managers Seeking Formal Training
Experienced managers looking to refine their management skills will find this training invaluable. Covering management essentials such as team building, motivation, delegation, performance management, and problem-solving, this training provides a comprehensive overview that helps seasoned managers improve their effectiveness.
Key Learning Outcomes
Improved Leadership Skills
Gain a thorough understanding of the roles and responsibilities of a leader, along with the attributes of successful managers, to effectively guide and motivate your team.
Improved Communication
Develop critical communication skills, including active listening and adapting communication styles using DiSC®, to build stronger relationships and improve team collaboration.
Effective Team Building and Motivation
Learn strategies to improve team dynamics and motivate employees.
Delegation and Task Management
Learn how to delegate tasks successfully, set clear priorities, and document responsibilities.
Performance Management and Coaching Techniques
Understand how to set measurable goals, conduct effective performance evaluations, provide constructive feedback, and document performance to support continuous improvement and accountability.
Problem-Solving and Decision-Making
Develop critical thinking and creative problem-solving skills, along with decision-making models, to address challenges and identify root causes.
Delivery Methods
We work with organizations to create a customized training solution, and we deliver the courses nationwide in a variety of formats. Our training programs can be delivered in-person or virtually depending on your company’s needs. Training sessions can be delivered in half-day, full-day, or one-day workshop formats.
Prior to training, ERC assesses your organization’s needs to recommend the right structure and content. Modules can be customized based on the needs of your organization and training participants.
Traditional Classroom Format
Our traditional classroom format can be delivered at your organization, a facility of your choice, or at ERC’s Training Center. This format is best suited for small groups with no more than 25 people per class.
Virtual Format
Our virtual format is delivered live and can accommodate larger groups.
Led by Experienced Trainers
While some supervisory training programs are led by trainers who have never been in a supervisory role, ERC’s trainers bring decades of on-the-job supervisory, management, and leadership experience.
Our trainers pride themselves on being able to connect with today’s supervisors and frontline managers on the challenges and opportunities of the job.
Tom Ault
Chris Powers
Nada Djordevich
Damon Lindor
Frequently Asked Questions
ERC’s management training programs are designed to equip new managers and supervisors with the essential skills and knowledge to transition smoothly into their roles. We focus on critical areas of development like leadership, communication, team building, and performance management.
Management training can be the difference between a bad manager and an effective manager. New managers will learn to develop their own management style, motivate and engage their teams, delegate tasks effectively, and provide constructive feedback. These skills are crucial in building a strong foundation for effective management and ensuring long-term success within the organization.
Yes! Our training programs feature not only instructor-led education and group dialogue, but also activities and role-playing exercises to increase knowledge retention, engagement, and motivation.
