Good customer service is the heart of every business. It flows from employees who engage internal and external customers, meet their needs, and exceed their expectations. Good customer service creates a “wow” experience for your customers, leaves a positive impression, encourages repeat business, and ideally refers other customers to your organization. So how do you get your employees on-board? Here are 3 critical elements of good customer service.
Successful, effective performance management by managers essentially boils down to simply answering 4 key questions for your employees.
Drug testing has become a hot button political issue with the 2012 report by the National Conference of State Legislatures that 28 states across the country have either considered or passed legislation establishing drug testing requirements for individuals enrolled in various types of public assistance programs, including unemployment benefits. The constitutionality of many of these laws is currently in question, but what do drug testing policies look like outside of the realm of the State?
The annual company summer picnic or outing is a tradition for many organizations and a time to get creative to give your staff and their families a memorable experience. We’ve compiled a 10-step guide to creating a fun and unforgettable summer picnic for your employees which includes suggestions for possible local venues, entertainment, activities, food, and tips for managing the logistics.
Organizations across the region continue to face challenges in finding the right employees and talent. What’s the solution to this dilemma? We weigh in on the skill-gap problem facing many employers and several practical things you can do to obtain the skills you need.
ERC encourages you to select CareWorks as your new MCO. CareWorks can help make a difference in the health and productivity of your employees and your bottom line. There are no direct costs for an MCO, fees are already included with your BWC premium. As Ohio’s most selected MCO,* CareWorks:
Congratulations to the 2012 winners of the Manny Awards. The Manny Awards, hosted by Inside Business magazine, honor manufacturing excellence in Northeast Ohio. ERC members who received honors in 2012 are: Freeman Manufacturing & Supply Company, GrafTech, Olympic Steel, Inc. and PartsSource, Inc.
ERC, Northeast Ohio’s leading publisher of local workplace information and salary data, has released the results of its 2012 annual wage and salary surveys. These surveys serve as a critical compensation benchmarking resource for employers across Northeast Ohio that are looking to stay competitive in the region by attracting and retaining top talent.
It probably seems like some of your employees are never satisfied with their salaries and that fair pay is always an issue needing to be addressed with either job applicants or current employees. If your organization and its managers haven’t heard the following questions and complaints from your current or prospective workforce, consider yourself among the lucky few…
Being a well-versed salary survey user is an important part of managing employee compensation at your organization. After all, salary surveys are the leading source for setting pay rates.
The Equal Employment Opportunity Commission’s (EEOC) 2012 guidance on background checks suggests that employers need to exercise more due diligence in their hiring practices. Its guidance on background check practices underscores the importance of five key practices in the hiring process.
